Customer Testimonials

“Great company! Fireplace Freddie came out after I called them about a problem I was having with the fireplace in a new house I bought. I had smoke backing up into the living room when I lit fires. The house is pretty close to the hills and I also has roof rats nesting in the chimney. “The guy from the company came out and installed a chimney cap to keep out rats, birds, rain, etc. and it worked like a charm. No more roof rats in the chimney. He also took care of the smoking problem the chimney had and did everything in one visit. “The guy was really nice, showed up on time and did a great job, Now I can enjoy fires without having smoke coming into the house or rats pitter-pattering in the chimney. I would recommend Fireplace Freddie, Good service, good prices and a catchy name.”
“I am writing to thank you and your workmen for all their efforts in the repair/replacement of our fireplace. We appreciated all your phone calls and updates. You really kept us informed at all times. “The two men that did the work were not only courteous, but also concerned that we were pleased with the outcome. They spent over eight hours straight inside and outside our home and didn’t leave a speck of dust. The men cleaned up after themselves outside and protected our belongings inside that we did not have to vacuum or paint. “Our fireplace works so well and yes, I even watched the video they took. We tell everyone what a great team you are and to call you when repairs are needed. Thank you all.”
“I want to commend you on the very professional and wonderful work you did on my residence fireplace. It was a pleasure working with you from our first telephone conversation through the completion of the job, including the repairs and the installation of the spark arrestor. “Everyone from your telephone staff to the workmen who came to my home worked with the utmost courtesy and professionalism. Thank you all so much.”
“Thank you Nadia for being helpful in negotiating the repairs on two chimneys at my house. Thank you John for your technical competence and persistent effort to efficiently finish the job. I am a very satisfied customer. “
“I am writing to advise you of the professionalism and courtesy that I experienced with the repairs performed by your men. The day that I had the fireplace inspected, your representative was knowledgeable about your services, the options I had with respect to the repairs and the price estimates. He explained everything he was doing to me and gave me the videotape of the chimney inspection. He was well-prepared and able to install a spark arrestor on the first visit. “On the day set for the repairs, your men arrived on time, ready to begin working. They were able to complete the entire job in less time than they had initially anticipated and they left both the inside and outside of my house as clean and tidy as it was before they started working. Throughout the day, your men kept me apprized of the status of their work and each task they were completing. “Overall, my experience with Fireplace Freddie was a very pleasant one and I will recommend your company to anyone who can benefit from your services.”
“I am writing to recommend Fireplace Freddie for any needed chimney and fireplace work. The workmen are professional and tidy. Furniture is covered and dust from the work kept to a minimum. The quality of the work is excellent and the staff is very knowledgeable and professional in assessing what is needed to restore a fireplace to working order. I am very satisfied with the work on my fireplace which was completed today.”
“I received your ‘thank you’ note and I just wanted to respond and tell you that everything is perfect! Your representatives were very knowledgeable and helpful. They did an outstanding job cleaning and servicing my fireplaces. The installation of the gas line was quick and useful. Both of my fireplaces are working great. It was just in time for the cold weather. I will be sure to recommend your company to all of my friends and family who have fireplaces.”
“This letter is to recognize Fireplace Freddie for their excellent repair of our fireplace and chimney. Our neighborhood had contracted with Fireplace Freddie to provide inspection and cleaning for several homeowners in the area. We were pleased during the inspection to find that they were honest in their assessment and informed us that the chimney did not need cleaning. However, we inquired about converting our gas fireplace to wood burning and a smoke test revealed a leak, which allowed smoke to enter the attic. The employees assessed the problem and repaired the chimney that day. “All employees who had entered our home for this service made sure all furniture, carpet and flooring were completely protected prior to beginning the work. Upon completion of the job, they were just as efficient with the clean up. A week later, we were contacted to complete a final inspection of the work and they arrived promptly, as scheduled, and confirmed the work had been accomplished to expectations. Thank you for your excellent customer service.”
“We had a very pleasant experience with Fireplace Freddie. They arrived on time and worked throughout the day until the job was complete. They covered all the furniture and cleaned up everything at the end of the day. I would recommend them to anyone who needs work done on their fireplace.”
“I was so very impressed with the quality of your workmanship and the professionalism and politeness of your workers. The job was done to perfection. I would recommend you to anyone. Thank you.”
“I rarely praise work done in my home because there seems always to be problems or mistakes that take away from the experience. But the work done by the Fireplace Freddie team was excellent from start to finish. The team was on time, courteous, hard-working, answered all my questions, did a superb job and made little or no mess. The job was done on time and the house was left clean and in order. It was a good experience all around.”
“This is a personal letter to let you know how pleased I was with your company and the service we received. We initially called you for a routine sweep and your technicians had recommended a camera inspection since the fireplace had been out of use for so long. Good thing we did because we found internal cracking, which could have led to a fire in our new house! “The work was extensive to make our repairs, and I must admit, I had some hesitations about the mess. But your team was quick, courteous and CLEAN. Best of all, they were on time for all of their appointments—something very rare these days! “Just wanted to let you know how much I personally appreciate the work you did on our house and also appreciate you sending a follow-up inspector at no charge to make sure the job is safe. Looking forward to many cozy nights in front of the fireplace. Thanks again. Terrific work.”
“I contracted with Fireplace Freddie over 8 years ago when we bought our home. The fireplaces (3 of them) needed work to be compliant with code. They did a fantastic job. Now, 8 years later I called them to install a new gas log assembly for our family room. I had not used them for over 8 years and they immediately treated me like a valued and loyal customer. They had their technician come out the next day and he was the same one who did the work 8 years before. He was thorough beyond belief and checked out the other fireplaces and went on the roof. They are the best an I am definitely going to remain a loyal customer!”
“Fireplace Freddie has been an excellent resource for me as a real estate professional. Their work has always been of the highest quality an their willingness to help answer my client’s questions in a timely manner has been a great support service for me.”
“I wanted to take a moment and comment on the wonderful service call I had a few days ago with your company. Greg and Brandon came up, on time, and spent considerable time explaining what options might be available to my wife and I in solving our fireplace issues.” “We live in a 1926 historic home, so having people that not only want to fix the problem, but to keep the integrity of the historic nature an aesthetics was very much appreciated. Their willingness to listen to my questions, look carefully at the entire fireplace and the inspection report, and then to begin to formulate various solutions was great to see. In this age where customer service seems to be a lost art, is was so refreshing to see people wanting to help, looking for the solution that would be best for the client.

 

Fireplace Freddie, Inc. 9683 1/4 Sunland Blvd, Shadow Hills, CA 91040
Tel. (800) 929-1538 – Email: FireplaceFreddie@aol.com

Fireplace Freddie cleans, repairs, inspects, sweeps and services chimneys and fireplaces in Los Angeles, Glendale, Pasadena, Sierra Madre, South
Pasadena, San Marino, Arcadia, La Canada Flintridge, La Crescenta, Montrose, Monrovia, Hollywood, West Hollywood, Beverly Hills, Bel Air, Century City,
Culver City, Westwood, Santa Monica, Marina del Rey, Malibu, Pacific Palisades, Palos Verdes, Ladera Heights, Inglewood, Eagle Rock, West Hills,
Northridge, Sylmar, Granada Hills, Westlake Village, Agoura, Calabasas, West Hills, Studio City, Encino, Tarzana, Sherman Oaks, Toluca Lake, Valley
Village, North Hollywood & Burbank